Terms & Conditions
These terms and conditions govern all services provided by Flex Marketing to clients in South Africa and internationally. Furthermore, by requesting a quote, making a payment, or confirming an agreement via WhatsApp or email, you confirm that you have read and agreed to these terms in full. In addition, these terms comply with the Consumer Protection Act, the Electronic Communications and Transactions Act, and POPIA.
Laste updated date: 30 April 2026
These Terms and Conditions govern all services provided by Flex Marketing, Worcester, South Africa (“Flex Marketing”, “we”, “us”, “our”) to any individual or business (“client”, “you”) who requests, purchases, or uses our services. By requesting a quote, making a payment, or confirming an agreement via WhatsApp, email, or signed quote, you confirm that you have read and agreed to these terms in full.
These are the Flex Marketing terms and conditions governing all services we provide. Please read them carefully before working with us.
1. About Flex Marketing
These are the Flex Marketing terms and conditions governing all services we provide.
Flex Marketing is a sole proprietorship based in Worcester, Western Cape, South Africa, offering website design, digital marketing, branding, social media management, print design, sticker cutting, and after-hours printing services. We operate both locally and remotely, serving clients across South Africa and internationally.
2. Quotes & Agreements
All services begin with a written quote provided via email, WhatsApp, or our website contact form. Quotes are valid for 14 days from the date of issue. Acceptance of a quote — whether via written signature, WhatsApp reply, email confirmation, or payment of a deposit — constitutes a binding agreement between the client and Flex Marketing and confirms acceptance of these Terms and Conditions, our Refund Policy, and our Privacy Policy.
Flex Marketing reserves the right to decline any project at our discretion before work has commenced.
3. Payment Terms
3.1 Deposits We require a 50% deposit before commencing work on any project or order exceeding R2,000. Furthermore, this deposit covers the time, resources, and initial work invested from the very start of your project. In addition, once work has commenced, this deposit is strictly non-refundable — so please ensure you are fully committed before making payment.
3.2 Balance Payment The remaining balance is only due once you are completely satisfied with the completed work, and before we release your final files or launch your website. Furthermore, we will not release login credentials, final design files, or printed goods until full payment is received. In addition, this approach ensures your satisfaction is confirmed before we request the final payment.
3.3 Print & Sticker Orders For all printing and sticker cutting orders, full payment is required upfront before production begins. This is due to the cost of materials which cannot be recovered if a client fails to collect or pay. No exceptions will be made to this policy.
Payment Plans & Accepted Methods
3.4 Payment Plans Payment plans of up to 3 months are available on request for website design services, subject to approval. The final product will only be delivered once the full amount has been paid. Payment plans must be agreed upon in writing before work commences.
3.5 Accepted Payment Methods We accept direct EFT bank transfer, card payment in person (for deposits, balances, or collections), and PayPal. PayFast payment links are available for online card payments. In-person payments are by appointment only, after 5PM Monday to Friday, or anytime on Saturdays, Sundays, and public holidays.
Late Payments & Legal Action
3.6 Late Payments If payment is not received within the agreed timeframe, we may suspend or terminate your service without further notice. Furthermore, we reserve the right to recover outstanding amounts through legal channels, including the Small Claims Court of South Africa. In addition, any legal costs incurred during this process will be added directly to the client’s outstanding balance.
4. Website Hosting & Domain Services
4.1 Payment Deadline Where Flex Marketing manages hosting or domain registration on behalf of a client, payment is due within 5 days of the invoice date. Failure to pay within this period places the client at risk of service suspension or permanent termination.
4.2 Termination If hosting or domain fees remain unpaid, we reserve the right to suspend and ultimately terminate the hosting service after providing reasonable notice. Furthermore, upon termination we will provide a complete backup of your website files for use with another provider of your choice. In addition, we strongly recommend paying hosting fees several months in advance to avoid any risk of service interruption.
4.3 Recommended Payment To avoid interruption of service, we strongly recommend clients pay hosting and domain fees 3 to 6 months in advance. Recurring payment options via PayFast debit order are available on request.
5. Website Maintenance
Monthly website maintenance is an optional add-on service priced at R249 per month. This includes monthly plugin updates, website backups, and up to one hour of labour to address any minor issues. Any issues requiring more than one hour of labour, or any change requests not covered under the maintenance plan, will be billed at R450 per hour. Maintenance plans are billed monthly and subject to a recurring payment agreement.
6. Revisions & Change Requests
All projects include up to 3 revisions covering design, layout, and appearance changes. Revisions must be requested before the project is marked as complete and delivered. Revisions requested after final delivery, or beyond the included 3 revisions, will be billed at R450 per hour. Structural or content changes that fall outside the original agreed scope of work are not considered revisions and will be quoted separately.
7. Client Responsibilities
The client is responsible for supplying all required content, images, text, logos, and other materials needed to complete the project. Delays caused by the client failing to supply materials, provide feedback, or make payment are not the responsibility of Flex Marketing and may affect delivery timelines. Flex Marketing will not be held liable for project delays caused by the client.
8. Intellectual Property
Upon receipt of full and final payment, all design work, website files, and creative assets produced for the client become the property of the client. Until full payment is received, all work remains the intellectual property of Flex Marketing. Flex Marketing reserves the right to display completed work in our portfolio unless the client explicitly requests otherwise in writing.
9. Limitation of Liability
Flex Marketing will make every reasonable effort to deliver services as agreed. However, we cannot be held liable for any indirect, consequential, or incidental damages arising from the use of our services, including but not limited to loss of revenue, loss of data, or loss of business opportunity. Our total liability in any dispute shall not exceed the total amount paid by the client for the specific service in question.
10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013. Any disputes will be resolved under South African jurisdiction.
11. Changes to These Terms
Flex Marketing reserves the right to update these Terms and Conditions at any time. Changes will be published on this page with an updated date. Continued use of our services after changes are published constitutes acceptance of the updated terms.
12. Contact
For any questions regarding these Terms and Conditions, contact us at:
📧 info@flexmarketing.co.za
📱 079 349 4010
📍 Worcester, Western Cape, South Africa