Privacy Policy
Flex Marketing is committed to protecting your personal information at all times. Furthermore, this Privacy Policy explains clearly what information we collect, why we collect it, and how we protect it ā in plain, everyday language. In addition, this policy complies fully with the Protection of Personal Information Act 4 of 2013, also known as POPIA, of the Republic of South Africa.
Last updated date: 30 April 2026
Flex Marketing (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it ā in plain, clear language. This policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa.
1. Who We Are
Flex Marketing is a sole proprietorship based in Worcester, Western Cape, South Africa. We provide website design, digital marketing, branding, social media management, print design, and related services to clients locally and internationally.
š§ info@flexmarketing.co.za
š± 079 349 4010
š flexmarketing.co.za
2. What Information We Collect
We may collect the following personal information from you:
- Your name and surname
- Your email address and phone number
- Your business name and industry
- Project details, briefs, and content you share with us
- Payment information (we do not store card details ā card payments are processed securely via PayFast or PayPal)
- Any information you voluntarily share via our contact form, WhatsApp, or email
We do not collect sensitive personal information such as identity numbers, medical information, or financial account details beyond what is necessary to process payments.
3. How We Collect Your Information
We collect information when you:
- Fill in and submit our contact or quote request form
- Contact us via WhatsApp, email, or phone
- Subscribe to our newsletter or marketing communications
- Engage with us via social media
4. How We Use Your Information
We use your personal information solely to respond to your enquiry, deliver the services you have requested, and process your payment. Furthermore, we use your contact details to communicate project updates and delivery timelines. In addition, where you have opted in, we may send marketing emails or newsletters. We will never use your data for any purpose beyond what is described here without your explicit consent..
5. How We Store Your Information
We store client files and personal information on our local computers and encrypted external hard drives at our premises in Worcester, South Africa. Furthermore, access to these files is restricted to Flex Marketing personnel only. In addition, we take reasonable technical and physical precautions to protect your data from unauthorised access, loss, or disclosure.
We do not store your data on unsecured cloud platforms or share files with third parties except where required to deliver your service (for example, sharing your website files with a hosting provider).
6. Sharing Your Information
We do not sell, rent, or share your personal information with any third party for commercial or marketing purposes. Furthermore, we only share your information in limited circumstances ā with your explicit consent, where required by South African law, or with trusted service providers needed to deliver your service. In addition, all third-party providers we work with are bound by their own strict privacy commitments.
7. Cookies & Website Tracking
Our website may use basic cookies to improve your browsing experience. We may use Google Analytics to track anonymous website traffic data such as page visits and general location. This data does not identify you personally. You may disable cookies in your browser settings at any time without affecting your ability to use our website.
8. Newsletter & Marketing Communications
If you subscribe to our newsletter or marketing emails, we will use your email address to send you relevant marketing content. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will remove you from our mailing list promptly.
9. Your Rights Under POPIA
Under POPIA, you have the right to know what personal information we hold about you, access that information, and request corrections where necessary. Furthermore, you may request deletion of your data, object to its processing, or lodge a complaint with South Africa’s Information Regulator. In addition, you can exercise any of these rights at any time by contacting us directly at info@flexmarketing.co.za.
10. Retention of Information
We retain your personal information only for as long as is necessary to deliver our services and meet our legal obligations. Client project files are typically retained for up to 3 years after project completion, after which they are securely deleted.
11. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to review this policy periodically.
13. Contact & Complaints
If you have any questions, concerns, or complaints about how we handle your personal information, contact us at:
š§ info@flexmarketing.co.za
š± 079 349 4010
š Worcester, Western Cape, South Africa
You also have the right to lodge a complaint with South Africa’s Information Regulator: šwww.justice.gov.za/inforeg